RCCL Nordics Agent Support
CRUISE WITH CONFIDENCE POLICY EXTENDED TO APRIL 2022
Given ongoing global public health circumstances, Royal Caribbean Cruises Ltd. has decided to extend the suspension of most sailings through September 15th, 2020 and plan to set sail on September 16th, 2020 for most of our fleet.
Bermuda sailings will be cancelled through October 31st, 2020. Spectrum of the Seas and Quantum of the Seas, sailing from China, will be cancelled through July 31st, 2020. Additionally, given the closure of shipyards along with the disruption to the supply chain caused by this pandemic, we’ll need additional time to complete the Odyssey of the Seas’ scheduled construction. As as a result, Odyssey of the Seas sailings from November 5th, 2020 through April 17th, 2021 will be suspended.
For those currently confirmed on sailings departing up an until September 15, 2020 or the mentioned sailings above and not previously cancelled under our Cruise with Confidence offer, a few options have been prepared for consideration (terms and conditions apply).
- LIFT & SHIFT
- 125% Future Cruise Credit (on the cruise fare)
- REFUND
If your client previously opted to take advantage of our Cruise with Confidence policy, the 100% FCC will stand, and this new option is ineligible. Additionally, if your clients redeemed their Cruise with Confidence Future Cruise Credit on a sailing that is now cancelled, their original FCC will be reinstated, plus 125% of any amount paid towards the cruise fare by the guest on the cancelled reservation.
FLIGHTS booked for suspended sailings: We will refund flights booked through Royal Caribbean, both Refundable and Non Refundable Fares, (full package).
Guests that have booked flights on their own, need to contact the airline/provider to request a refund/voucher.
For those choosing Cruise With Confidence/Lift & Shift and cancelling a sailing outside of Global Suspension: We will not cover any airline costs/fees, even if flights are booked through us. This is a choice the guest himself makes, and any loss for a new flight / re-booking of flights will be a cost the guest must take.
For more information on our options, see: https://www.rclcares.eu/en/cruise-suspension.html
Suspension period:
March 15 - September 15, 2020, all sailings
In addition:
• Bermuda sailings: September 16th – October 31st, 2020 with Adventure of the Seas, Grandour of the Seas and Empress of the Seas
• Odyssey of the Seas sailings from November 5th, 2020 through April 17th, 2021
For more information see: https://www.rclcares.eu/en/cruise-suspension.html
• EXTENDED!
For new and existing bookings created by August 1, 2020 (for sailings on or before April 30, 2022), guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022. In addition, we have added a “Lift and Shift” and “Best Price Guarantee” option to our Cruise with Confidence Program.
• NEW!
Best Price Guarantee - Stick with us and you’ll be eligible to take advantage of our Best Price Guarantee up to 48-hours prior to your cruise vacation, ensuring the best rate and/or promotion.
• NEW!
Lift and Shift - Lift and Shift is for those guests simply wishing to move their existing booking to next year. For CWC guests that are ready to move to an alternative sail date in the following year, we’re happy to price protect the original pricing and/or promotion (the cruise fare amount) if the alternative sailing is the same itinerary, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailings that is the same itinerary, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021. For Azamara we only allow one -/+ itinerary length. To be eligible, guests must move their booking on or before August 1, 2020.
For new and existing bookings created by August 1, 2020 (for sailings on or before April 30, 2022), guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022.
Travel partners wishing to take advantage of the Cruise with Confidence FCCs for their reservations cannot do so through Espresso at this time. You must contact the contact centers to cancel reservations and take advantage of this program. To avoid waiting on the phone to cancel, please send us an email, infono@rccl.com and we will get the process started for you. Valid for all brands.
What you need to know
• As long as you cancel at least 48 hours before you set sail, you’ll receive a Future Cruise Credit.
• All sailings departing on-or-before April 30, 2022 qualify under the Cruise With Confidence policy.
• All FCCs issued under the new Cruise with Confidence policy must be redeemed by 31 December 2021 on sailings departing on or before April 30, 2022 for Royal Caribbean & Azamara and May 4, 2022 for Celebrity Cruises.
• Future Cruise Credits can be used toward any future cruise that sets sail through December 31, 2021.
• You may owe any difference in cruise fare if your new booking exceeds the Future Cruise Credit’s value.
• When rescheduling for next year (Lift & Shift) only cruise fare amounts will be protected. Taxes, fees, transfers, hotel, and air fare will not be protected.
• If your guests choose Lift & Shift they can still use the new Best price Guarantee as many time as they want until 48 hours before their sailing.
• Some restrictions may apply.
FLIGHTS
Suspended sailings:
We will refund flights booked through Royal Caribbean, both Refundable and Non Refundable Fares, (full package).
Guests that have booked flights on their own, need to contact the airline/provider to request a refund/voucher.
For those choosing Cruise With Confidence/Lift & Shift and cancelling a sailing outside of Global Suspension:
We will not cover any airline costs/fees, even if flights are booked through us.
This is a choice the guest himself makes, and any loss for a new flight / re-booking of flights will be a cost the guest must take.
We will upload our "Prices of the Week" here weekly.
Space limited.
Save 30% off standard cruise fare for all guests in stateroom. Taxes, fees and prepaid gratuities are additional and will not be discounted.
July 1 - August 3, 2020
All sailings with Royal Caribbean with departure on or after September 15, 2020. The offer excludes Culturally Enrichment Cruises.
30% Savings
All
Offer applies to new, individual and group bookings with named reported staterooms at today´s price, (not existing group price), during the campaign period.
Automatically shown in Espresso
Save 30% off standard cruise fare for all guests in stateroom. No discount on taxes, fees or service charge. Extra savings differ depending on stateroom category and sailing length. The offer can be combined with Flash Sales and Kids Campaign when applicable. Offer is not combinable with any other discount or restricted rates such as, but not limited to: Crown & Anchor, Standard Group, Interline, Travel Agent, Travel Agent Friends and Family and Net Rates. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking.
Reduced prices with price code EMEA ISO on sailings in Europe 2021.
Space limited.
Selected departures with Adventure-, Harmony-, Rhapsody- and Odyssey of the Seas in Europe 2021.
FIT only.
Available in Espresso.
The offer is space limited and can be removed at any time. The offer can be combined with our Flash Sales, 2021 Kicker Sale and BOGO60 but not with any other offer.
Save up to 1.500 NOK/SEK, 1.050 DKK, 200 € per stateroom on sailings 2021.
5N and less $25 $50 $75
Inside/Outside: 250 NOK/SEK, 25 €, 175 DKK
Balcony: 500 NOK/SEK, 75 €, 350 DKK
Suite: 750 NOK/SEK, 75 €, 525 DKK
6 N and more:
Inside/Outside: 500 NOK/SEK, 75 €, 350 DKK
Balcony: 750 NOK/SEK, 75 €, 525 DKK
Suite: 1.500 NOK/SEK, 150 €, 1.050 DKK
June 1 - August 3, 2020
All sailings departing on January 1, 2021 – December 31, 2021, excluding China.
Offer varies by category and sailing lenght.
Offer applies to new, individual and group bookings with named reported staterooms at today´s price, (not existing group price), during the campaign period.
Automatically shown in Espresso.
The offer amount is per stateroom. Combinability: 2021 Kicker Sale can be combined with the Kids Campaign, 30% off as well as with NextCruise offers, instant savings, restricted discounts (for example, Seniors, ISOs), Promo Code driven offers, Free Upgrades and Shareholder Benefits. Offers are not combinable with any other offer or promotion, including, but not limited to, Crown & Anchor, Standard Group, Interline, Travel Agent, Friends and Family, Weekly Sales Events, and Net Rates. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking.
3rd - 5th person (up to 12 years) in shared stateroom with two adults only pay taxes, fees and service charges.
Until August 3 , 2020
Applies to select 4-night or longer Alaska, Bahamas, Bermuda, Canada, Caribbean, CaribNE, Coastal, Europe, Hawaii, and Repositioning sailings departing between: September 1 - December 17, 2020 and January 8 – May 17, 2021, and also Quantum of the Seas in Alaska May 10 – September 21, 2021.
Offer excludes;
Sailings 2020 between: November 21 – 28.
Sailings 2021 between: February 12 – 15, March 13 – April 4 and November 19 – 26
Kids Campaign
All
Offer applies to new, individual FIT bookings and group bookings with named reported staterooms at today´s price, (not existing group price), during the campaign period.
Automatically shown in Espresso
Kids Campaign provides free cruise fare for 3rd-5th guests who are 12 years old or younger. The Kids Campaign and 30% Savings + Flash Sales can be combined. Offer is not combinable with any other offer or promotion, including, but not limited to, Standard Group, Interline, Travel Agent, Travel Agent Friends and Family, Weekly Sales Events, and Net Rates. Promo Code driven offers are based on select ships and sail dates and must be applied at time of booking, limit one promo code per booking. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking. Offer is capacity controlled.
Save up to 4.500 NOK/SE if you book a sailing with departure during 2021 and combine this offer with our 2021 Kicker Sale, Kids Campaign and 30% Savings. Guests who are members of Crown & Anchor will get an even higher saving! (For Platinum status or higher and when booking balcony or suite).
5 Nights or less:
Inside/Outside: 500 NOK/SEK
Balcony: 750 NOK/SEK
Suite: 1.500 NOK
6 Night or longer:
Inside/Outside: 750 NOK/SEK
Balcony: 1.000 NOK/SEK
Suite: 3.000 NOK
July, 9 - 14, 2020
All sailings departing on or after 1. September 2020, excluding sailings from China.
Savings
All
Offer applies to new, individual and group bookings with named reported staterooms at today´s price, (not existing group price), during the campaign period.
Automatically shown in Espresso
Campaign name in Norway and Sweden will be: Sommer Salg/Sommarerbjudande
The offer amount is per stateroom. Combinability: The Flash Sale can be combined with 30% off for every guest, the Kids Campaign as well as with NextCruise offers, instant savings, restricted discounts (for example, Seniors, ISOs), Promo Code driven offers, Free Upgrades and Shareholder Benefits. Offers are not combinable with any other offer or promotion, including, but not limited to, Crown & Anchor, Standard Group, Interline, Travel Agent, Friends and Family, Weekly Sales Events, and Net Rates. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking.
Save up to 1.500 NOK/SEK. If you book a sailing with departure during 2021 you may combine this offer with our 2021 Kicker Sale, Kids Campaign and 30% Savings. Guests who are members of Crown & Anchor will get an even higher saving! (For Platinum status or higher and when booking balcony or suite).
5 Nights or less:
Inside/Outside: 250 NOK/SEK
Balcony: 500 NOK/SEK
Suite: 750 NOK/SEK
6 Night or longer:
Inside/Outside: 500 NOK/SEK
Balcony: 750 NOK/SEK
Suite: 1.500 NOK/SEK
July, 17 - 21, 2020.
All sailings departing on or after September 1, 2020 excluding sailings from China.
Flash Sale
All
Offer applies to new, individual and group bookings with named reported staterooms at today´s price, (not existing group price), during the campaign period.
Automatically shown in Espresso.
Campaign name in Norway and Sweden will be: Eventyrlig Salg/Äventyrserbjudande
The offer amount is per stateroom. Combinability: The Flash Sale can be combined with 30% off for every guest, the Kids Campaign as well as with NextCruise offers, instant savings, restricted discounts (for example, Seniors, ISOs), Promo Code driven offers, Free Upgrades and Shareholder Benefits. Offers are not combinable with any other offer or promotion, including, but not limited to, Crown & Anchor, Standard Group, Interline, Travel Agent, Friends and Family, Weekly Sales Events, and Net Rates. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking.
Save up to $50 per stateroom for our loyal Crown & Anchor members.
Up to 5 N:
260 NOK, 245 SEK
6N or longer:
525 NOK, 495 SEK
The Crown & Anchor bonus offer is offer is available to Crown & Anchor members who are Gold and above. Membership number must be submitted at time of booking.
July 17 - 21, 2020.
Sailngs departing on or after September 16, 2020 and then for all open deployment. Not valid for sailings in China.
Instant Savings
All
Applies to new individual bookings only, no groups.
Automatically shown in Espresso.
The offer amount is per stateroom. CAS Bonus, 30% off, Flash Sale 3 and the Kids Campaign are combinable with each other as well as promotional OBCs, NextCruise offers, instant savings, restricted discounts (for example, Seniors), Promo Code driven offers, Free Upgrades, Shareholder Benefits. Crown and Anchor Balcony and Suite Discounts are combinable with Crown and Anchor Bonus but cannot be used with certain restricted fares or combined with any Flash Sales. The above offer are not combinable with any other promotion or offer, including, but not limited to other dollars off/savings and onboard credit offers, MyCruise® Upgrades, Companion Fare and Free Cruise promotions and benefits. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking.
Upgrade bookings to also include beverage packages at discounted price, save up to 20% by adding the package beforehand compared to onboard purchase price.
Deluxe Beverage package - price per per person, per night:
45 €
445 NOK
445 SEK
345 DKK
Refreshment package - price per per person, per night:
15 €
150 NOK
150 SEK
120 DKK
Soda package - price per per person, per night:
9 €
90 NOK
90 SEK
70 DKK
Extended until further notice
All sailings (excluding short sailings from UK). Beverage package can be added to all new and existing reservations.
All
Applies to new, individual bookings and groups (also existing groups) named in the period at today's price.
The Beverage packages can only be added manually by Contact Center Call or email Contact Center, stating the reservation number(s), and the beverage package will be added by option code and new booking invoice will be sent out within 24 hours.
Beverage package can be added for all new and existing reservations. Must be at least 10 days prior to sailing. NOTE! All guests in a stateroom MUST purchase a beverage package. All adults of drinking age are required to purchase the Deluxe beverage package, all guests under the legal drinking age are required to purchase the Soda/Refreshment package. Legal drinking age is 21 years for sailings from the US, including San Juan, Hawaii and Dubai. Age limit of 18 years applies to most other parts of the world, including sailings in Europe. Some exceptions do apply. Contact trade support if unsure.
Visit our FAQ page to see what is included in beverage packages.
As an agent you always get 10% off the cruise fare (net price) when you book an agent ticket, any departure date or brand.
Please note that you will not get commission for agent tickets.
Contact our booking department to book:
E-mail: infono@rccl.com
Based on availability
All ships on all brands
All