After consulting with our partners at Cruise Lines International Association, and in conjunction with the U.S. CDC, we’re further extending our global suspension through October 31st, 2020 for most of our fleet along with select November sailings.

In response to recent guidance shared by the Australian government, the tough decision has been made to further pause cruise operations for all departures from Australia / New Zealand between November 1 – December 31, 2020. Additionally, to allot additional time to prepare for a healthy and safe return, Spectrum of the Seas’ China sailings departing October 1-31, 2020 have also been cancelled.

For those currently confirmed on sailings departing up and until October 31, 2020 or the mentioned sailings above and not previously cancelled under our Cruise with Confidence offer, a few options have been prepared for consideration (terms and conditions apply).

- LIFT & SHIFT
- 125% Future Cruise Credit (on the cruise fare)
- REFUND

If your client previously opted to take advantage of our Cruise with Confidence policy, the 100% FCC will stand, and this new option is ineligible. Additionally, if your clients redeemed their Cruise with Confidence Future Cruise Credit on a sailing that is now cancelled, their original FCC will be reinstated, plus 125% of any amount paid towards the cruise fare by the guest on the cancelled reservation.

FLIGHTS booked for suspended sailings: We will refund flights booked through Royal Caribbean, both Refundable and Non Refundable Fares, (full package).
Guests that have booked flights on their own, need to contact the airline/provider to request a refund/voucher.

For those choosing Cruise With Confidence/Lift & Shift and cancelling a sailing outside of Global Suspension: We will not cover any airline costs/fees, even if flights are booked through us. This is a choice the guest himself makes, and any loss for a new flight / re-booking of flights will be a cost the guest must take.

Future Cruise Credits acquired as a result of our suspended sailings are brand-specific and can only be redeemed on the brand where the cancellation occurred.

For more information on our options, see: https://www.rclcares.eu/en/cruise-suspension.html

• EXTENDED!
For new and existing bookings created by September 30, 2020 (for sailings on or before April 30, 2022), guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022. In addition, we have added a “Lift and Shift” and “Best Price Guarantee” option to our Cruise with Confidence Program.

• NEW!
Best Price Guarantee - Stick with us and you’ll be eligible to take advantage of our Best Price Guarantee up to 48-hours prior to your cruise vacation, ensuring the best rate and/or promotion.

• Lift and Shift - Lift and Shift is for those guests simply wishing to move their existing booking to next year. For CWC guests that are ready to move to an alternative sail date in the following year, we’re happy to price protect the original pricing and/or promotion (the cruise fare amount) if the alternative sailing is the same itinerary, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailings that is the same itinerary, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021. For Azamara we only allow one -/+ itinerary length. To be eligible, guests must move their booking on or before September 30, 2020.

Future Cruise Credits acquired as a result of our suspended sailings are brand-specific and can only be redeemed on the brand where the cancellation occurred.