Updated June 30, 2020.
ODYSSEY AND JEWEL OF THE SEAS CANCELLED SAILINGS
Tuesday, June 30, 2020
We hope that amidst this situation, you and your clients have remained healthy, safe, and optimistic that each day that passes is another day closer to a more regular day-to-day. While this is like nothing any of us have ever experienced, we continue to evaluate how it impacts our upcoming sailings and our return to service, as well as upcoming ship projects :
We’ve emailed all effected guests and Travel Partners additional details, including compensation.
ROYAL CARIBBEAN LTD: EXTENDS SUSPENSION OF CRUISING
Tuesday, June 23, 2020
We hope that amidst this situation, you and your clients have remained healthy and safe. We are optimistic that each day that passes, is another day closer to getting back to a more regular day-to-day. While this is like nothing any of us have ever experienced, we continue to evaluate how it impacts our upcoming sailings and our return to service.
August 1 – September 15th, 2020 Sailings: After consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we’ve now extended our global suspension through September 15th, 2020 and plan to set sail on September 16th, 2020 for most of our fleet (Royal Caribbean, Celebrity Cruises and Azamara).
Royal Caribbean only:
For more information click here.
Thursdag, June 11th, 2020
Our goal is to resume operations on August 1st, 2020 for the majority of our fleet. However, due to continued impacts as a result of Covid-19, the following sailings from China and Denmark have also been cancelled:
Royal Caribbean China Sailings Impacted:
The Government of Denmark has recently announced continued port closures for all cruise ships.
In order to comply with these closures Celebrity Cruises will be cancelling late Summer sailings on Celebrity Silhouette and Celebrity Reflection with scheduled calls to Denmark.
Celebrity Cruises Sailings Impacted:
Azamara Quest: 08/06/20
Updated FAQ will by added by Monday.
AMPLIFICATION UPDATE AND CANCELLED SAILINGS WITH EXPLORER OF THE SEAS
Due to the impact of COVID-19 and given the closure of shipyards along with the disruption to the supply chain, Royal Caribbean® would like to make you aware of some updates regarding Allure of the Seas®, Explorer of the Seas®, Liberty of the Seas® and Adventure of the Seas®.
Trade partners with clients affected by these changes will be notified directly with more details and options available.
Thank you for understanding that today’s ever-changing environment has led to decisions beyond our control. Please know our commitment to providing the best vacations at sea will never waver, nor will our commitment to you — our valued partners.
Wednesday, June 3rd, 2020
The Government of Canada has recently announced continued port closures for all cruise ships through October 31st, 2020. In order to comply with these closures Royal Caribbean and Celebrity Cruises must now cancel all Alaska and Canada/New England cruises during this time frame.
To compensate this cancellation, provided below are compensation options for Alaska and Canada/New England sailings between August 1st and October 31st, 2020, for guests who have not previously cancelled under our “Cruise With Confidence” policy.
All booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31st, 2021, for use on sailings through May 4th, 2022. The value of the FCC will be calculated based on the amount paid for the cruise and will be processed by July 17th, 2020 via email. Cruise taxes and fees will be refunded automatically to the original form of payment.
Should your clients prefer the lower value, 100% refund to their original method of payment, as opposed to the FCC, you may contact us anytime up until December 31, 2020. To request a refund on your client’s behalf, access the new, simplified “Cancellation Form” on RCL Cares. Your clients also have the option of keeping their cruise holiday plans to the same destination and rescheduling for next year on a date within four weeks of their originally scheduled departure. Just give us a call by June 17th and the reservation will be shifted at the same rate including any promotion currently on the booking. Please note this not available for net rate bookings.
Additionally, if your clients pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Royal Caribbean or Celebrity Cruises, they will have the option of receiving 125% Onboard Credit (OBC) to be used on their next sailing, or they may choose a 100% refund. In order to select the 125% Onboard Credit please visit RCL Cares to submit the request. If we have not received your clients’ choice of compensation for these pre-booked items by June 17th, they will automatically receive a full refund to their original method of payment. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible.
Guests with air travel and hotels booked through Royal Caribbean and Celebrity Cruises will be refunded automatically. You will not need to call in to initiate the process. Guests who made independent air arrangements need to contact their air carriers directly to make all required cancellations.
As our valued partners, we recognise the work involved in planning your clients’ cruise holiday and, of course, want to ensure that you’re fairly compensated. For this reason, your commission earnings will be protected on both cancelled, paid in full, reservations and the future booking where the correlating FCC is redeemed as well as any booking rescheduled for the following year.
Remember that if you book air with us , we got you covered
With air specialists available 24/7, you don’t need to wait until you get to the ship to leave your worries behind. We are here to ensure your air travel is as smooth as your vacation, so you can start enjoying your vacation right away.
When your vacation comes around, you don’t want to miss the ship because of flight delays or cancellations. Book airfare through us and we guarantee, should an issue arise, our Emergency Travel Team will work with our airline partners to get you to the first available port of call.
ROYAL CARIBBEAN LTD: EXTENDS SUSPENSION OF CRUISING
Wednesday, May 20, 2020
Given ongoing global public health circumstances, Royal Caribbean Cruises Ltd. has decided to extend the suspension of most sailings through July 31, 2020, with the exception of sailings from China, which will be suspended through the end of June.
We are working with our guests and travel partners to address this disruption to their vacations, and we are genuinely sorry for their inconvenience. We expect to return to service on August 1.
More information how to proceed if you have affected guests can be found here.
NEW AND ENHANCED CRUISE WITH CONFIDENCE
May 6, 2020
For new and existing bookings created by August 1, 2020 (for sailings on or before April 30, 2022), guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022. In addition, we have added a “Lift and Shift” and “Best Price Guarantee” option to our Cruise with Confidence Program.
Best Price Guarantee – Stick with us and you’ll be eligible to take advantage of our Best Price Guarantee up to 48-hours prior to your cruise vacation, ensuring the best rate and/or promotion.
Lift and Shift – Lift and Shift is for those guests simply wishing to move their existing booking to next year. For CWC guests that are ready to move to an alternative sail date in the following year, we’re happy to price protect the original pricing and/or promotion (the cruise fare amount) if the alternative sailing is the same itinerary, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailings that is the same itinerary, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021. For Azamara we only allow one -/+ itinerary length. To be eligible, guests must move their booking on or before August 1, 2020.
RESTRICTIONS FOR GUESTS OF 70 YEARS OF AGE AND OLDER ARE LIFTED
Wednesday, April 29, 2020
Now that cruise operations are on hold, we are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. We are collaborating with the Cruise Lines International Association (CLIA), the Centers for Disease Control (CDC) and other government and health officials to assemble new processes and standards for boarding as well as the cruise experience itself. These new processes and protocols are in the final stages of development. Once the full plan has been finalized we will be sure to share with our guests and travel partners.
Earlier this year we announced travel restrictions for guests with chronic illness as well as a mandatory “Fit To Travel” form for guests 70 years of age and older with critical health conditions. We are now pleased to advise that, while subject to change, CLIA has confirmed these restrictions were lifted in early April after all cruise lines were required to suspend service.
Rest assured, our number one priority has always been, and will always be, the safety and well-being of our guests and crew along with delivering amazing vacations. We look forward to sailing the world again and welcoming you back onboard soon!
GLOBAL SUSPENSION EXTENDED FURTHER
Friday, April 17 April, 2020
Important Update: Given global public health circumstances, Royal Caribbean Cruises Ltd. have extended the suspension of sailings of our global fleet through June 11, 2020, with some exceptions.
We expect to return to service on 12 June 2020. Because of announced port closures, we expect to return to service to Alaska by 1st July 2020 and Singapore sailings featuring Voyager of the Seas in June 2020.
As a result of this change, we’re providing you with a125% Future Cruise Credit to re-book a new cruise by December 31, 2021 for sailings departing on or before April 30th, 2022.
GLOBAL SUSPENSION – EXTENDED!
Tuesday, March 24. March, 2020, 11 PM
Important Update: Given global public health circumstances, Royal Caribbean Cruises Ltd. have extended the suspension of sailings of our global fleet through May 11, 2020, with some exceptions.
We expect to return to service on 12 May 2020. Because of announced port closures, we expect to return to service to Alaska by 1st July 2020 and Singapore sailings featuring Voyager of the Seas in June 2020.
ANNOUNCES VOLUNTARY SUSPENSION OF CRUISING WORLDWIDE
Friday, March 14, 2020. 9:00 PM
At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. With all the changes and developments related to COVID-19, we’re sure you’ve been monitoring the news closely – we have been too. As the global impact continues to evolve, we made the decision on March 13th to voluntarily suspend our sailings departing from US ports. And after further assessment, we’ve decided to also suspend operations for the remainder of our sailings worldwide, all brands, effective at midnight, March 15th. As a result, we will cancel all cruises, with a goal to resume operation on April 11th, 2020.
Knowing this situation is ever-changing, we want to provide you with some options. As we know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, safety first, and this scenario is no different. In the meantime, we’ll continue to monitor the global situation.
Cruise with Confidence
March 13th, 2020
See links below with important updated information from Royal Caribbean, Celebrity Cruises and Azamara. Please read through it thoroughly.
Point 5 in the FAQ sheets explains in details how your commission will be protected for those who choose the Cruise With Confidence if they cancel after final payment.
In addition we would like to inform about the following:
COVID-19 Health Screening and Boarding Protocols
Thursday, March 13, 2020
We are closely monitoring global developments regarding the coronavirus (COVID-19), and we are being proactive when it comes to protecting the health of our guests, crew, and the communities where we sail.
To comply with guidance from CDC, WHO, public health authorities around the world, and the Cruise Lines International Association (CLIA), we are enhancing our rigorous global boarding and screening measures to protect our guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures.
These temporary safety precautions will remain in place for a projected period of 30 days but will continued to be reviewed daily. Updates will be posted daily on this website. Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet (Royal Caribbean, Celebrity Cruises and Azamara) will adopt the following health screening protocols for sailings within 30 days:
Mandatory temperature screenings using digital, non-touch scanners are being conducted with guests, crewmembers, and visitors on embarkation day prior to boarding any vessel. If temperature registers about 100.4°F (38°C), the person and his/her travel companions will be referred to a secondary health screening. Guests who are denied boarding due to screening results will receive compensation.
COVID-19 presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore, effective Monday, March 16,
Regardless of nationality, boarding will be denied to:
Secondary, enhanced health screenings will be performed on:
In some cases, guests presenting certain symptoms in the specialized health screenings may be denied boarding.
All guests who are denied boarding due to these restrictions will receive compensation.
Additional restrictions may be imposed based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.
We have rigorous medical protocols in place to help guests and crew members who feel unwell while sailing. Our protocols include professional medical treatment; isolation of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures.
We are assessing developments constantly and will update these measures as needed. Guests with questions may contact the customer care departments of our individual cruise lines or their travel professionals.