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Covid-19

Covid-19 updates.
Updated September 22, 2020.

With each day that passes, the cruise industry gets one step closer to welcoming you and your clients back on the high seas. And today, we’re making a leap! The recommendations of the Healthy Sail Panel have been submitted to the U.S. Centers for Disease Control and Prevention (CDC), in response to a request for public comment on the CDC’s current No Sail Order.

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FCC

125% FCC, (Future Cruise Certificate/Credit), for suspended cruises
Booking period
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125% FCC, (Future Cruise Certificate/Credit), for suspended cruises
125% FCC, (Future Cruise Certificate/Credit), for suspended cruises
Campaign

After consulting with our partners at Cruise Lines International Association, and in conjunction with the U.S. CDC, we’re further extending our global suspension through October 31st, 2020 for most of our fleet along with select November sailings.

In response to recent guidance shared by the Australian government, the tough decision has been made to further pause cruise operations for all departures from Australia / New Zealand between November 1 – December 31, 2020. Additionally, to allot additional time to prepare for a healthy and safe return, Spectrum of the Seas’ China sailings departing October 1-31, 2020 have also been cancelled.

For those currently confirmed on sailings departing up and until October 31, 2020 or the mentioned sailings above and not previously cancelled under our Cruise with Confidence offer, a few options have been prepared for consideration (terms and conditions apply).

- LIFT & SHIFT
- 125% Future Cruise Credit (on the cruise fare)
- REFUND

If your client previously opted to take advantage of our Cruise with Confidence policy, the 100% FCC will stand, and this new option is ineligible. Additionally, if your clients redeemed their Cruise with Confidence Future Cruise Credit on a sailing that is now cancelled, their original FCC will be reinstated, plus 125% of any amount paid towards the cruise fare by the guest on the cancelled reservation.

FLIGHTS booked for suspended sailings: We will refund flights booked through Royal Caribbean, both Refundable and Non Refundable Fares, (full package).
Guests that have booked flights on their own, need to contact the airline/provider to request a refund/voucher.

For those choosing Cruise With Confidence/Lift & Shift and cancelling a sailing outside of Global Suspension: We will not cover any airline costs/fees, even if flights are booked through us. This is a choice the guest himself makes, and any loss for a new flight / re-booking of flights will be a cost the guest must take.

Future Cruise Credits acquired as a result of our suspended sailings are brand-specific and can only be redeemed on the brand where the cancellation occurred.

For more information on our options, see: https://www.rclcares.eu/en/cruise-suspension.html

Departure / Ship

Updated 15. September 2020

Suspension period:
March 15 - October 31, 2020

In addition:
• Caribbean; Odyssey of the Seas sailings from November 5th, 2020 through April 17th, 2021
• Australia season through December 31, 2020
• China; Spectrum of the Seas sailings through end of October and our Quantum of the Seas sailings through October 1st, 2020.

Terms & Conditions

For more information see: https://www.rclcares.eu/en/cruise-suspension.html

Cruise with Confidence
Updated
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Cruise with Confidence
Cruise with Confidence
Campaign

• EXTENDED!
For new and existing bookings created by September 30, 2020 (for sailings on or before April 30, 2022), guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022. In addition, we have added a “Lift and Shift” and “Best Price Guarantee” option to our Cruise with Confidence Program.

• NEW!
Best Price Guarantee - Stick with us and you’ll be eligible to take advantage of our Best Price Guarantee up to 48-hours prior to your cruise vacation, ensuring the best rate and/or promotion.

• Lift and Shift - Lift and Shift is for those guests simply wishing to move their existing booking to next year. For CWC guests that are ready to move to an alternative sail date in the following year, we’re happy to price protect the original pricing and/or promotion (the cruise fare amount) if the alternative sailing is the same itinerary, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailings that is the same itinerary, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021. For Azamara we only allow one -/+ itinerary length. To be eligible, guests must move their booking on or before September 30, 2020.

Future Cruise Credits acquired as a result of our suspended sailings are brand-specific and can only be redeemed on the brand where the cancellation occurred.

Booking information

Travel partners wishing to take advantage of the Cruise with Confidence FCCs for their reservations cannot do so through Espresso at this time. You must contact the contact centers to cancel reservations and take advantage of this program. To avoid waiting on the phone to cancel, please send us an email, infono@rccl.com and we will get the process started for you. Valid for all brands.

Terms & Conditions

What you need to know

• For new and existing bookings created by September 30, 2020 (for sailings on or before April 30, 2022).

• As long as you cancel at least 48 hours before you set sail, you’ll receive a Future Cruise Credit.

• All sailings departing on-or-before April 30, 2022 qualify under the Cruise With Confidence policy.

• All FCCs issued under the new Cruise with Confidence policy must be redeemed by 31 December 2021 on sailings departing on or before April 30, 2022 for Royal Caribbean & Azamara and May 4, 2022 for Celebrity Cruises.

• Future Cruise Credits can be used toward any future cruise that sets sail through December 31, 2021.

• You may owe any difference in cruise fare if your new booking exceeds the Future Cruise Credit’s value.

• When rescheduling for next year (Lift & Shift) only cruise fare amounts will be protected. Taxes, fees, transfers, hotel, and air fare will not be protected.

• If your guests choose Lift & Shift they can still use the new Best price Guarantee as many time as they want until 48 hours before their sailing.

• Future Cruise Credits acquired as a result of our suspended sailings are brand-specific and can only be redeemed on the brand where the cancellation occurred.

• Some restrictions may apply.

FLIGHTS

Suspended sailings:
We will refund flights booked through Royal Caribbean, both Refundable and Non Refundable Fares, (full package).
Guests that have booked flights on their own, need to contact the airline/provider to request a refund/voucher.

For those choosing Cruise With Confidence/Lift & Shift and cancelling a sailing outside of Global Suspension:
We will not cover any airline costs/fees, even if flights are booked through us.
This is a choice the guest himself makes, and any loss for a new flight / re-booking of flights will be a cost the guest must take.

Campaigns

Up to 3.500 NOK/SEK off
Booking period
September 25 - 29, 2020
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Up to 3.500 NOK/SEK off
Up to 3.500 NOK/SEK off
Campaign

Combine with our 2021 Kicker Sale and save up to 3.500 NOK/SEK per stateroom.

Flash Sale discounts:

5 Nights or less:
Inside/Outside: 250 NOK/SEK
Balcony/Suite: 750 NOK/SEK

6 Night or longer:
Inside/Outside: 500 NOK/SEK
Balcony: 1.000 NOK/SEK
Suite: 2.000 NOK/SEK

Flash Sale + 2021 Kicker Sale discounts combined:

5 Nights or less:
Inside/Outside: 500 NOK/SEK
Balcony: 1.250 NOK/SEK
Suite: 1.500 NOK/SEK
6 Night or longer:
Inside/Outside: 1.000 NOK/SEK
Balcony: 1.750 NOK/SEK
Suite: 3.500 NOK/SEK

Booking Period

September 25 - 29, 2020

Departure / Ship

Sailings departing on or after November 1, 2020. Excluding sailings from China.

Price code / Fare name

Savings

Category

All

Individuals / Groups

Offer applies to new, individual and group bookings with named reported staterooms at today´s price, (not existing group price), during the campaign period.

Booking information

Automatically shown in Espresso.

Terms & Conditions

The offer amount is per stateroom. Combinability: The Flash Sale can be combined with BOGO60, 2021 Kicker Sale, the Kids Campaign as well as with NextCruise offers, instant savings, restricted discounts (for example, Seniors, ISOs), Promo Code driven offers, Free Upgrades and Shareholder Benefits. BOGO60 and ISO can not be comined. Offers are not combinable with any other offer or promotion, including, but not limited to, Crown & Anchor, Standard Group, Interline, Travel Agent, Friends and Family, Weekly Sales Events, and Net Rates. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking.

2021 Kicker Sale
Updated
Booking period
Until September 30, 2020
Show details
2021 Kicker Sale
2021 Kicker Sale
Campaign

Save up to 1.500 NOK/SEK per stateroom on 2021 sailings.

5 N and less:
Inside/Outside: 250 NOK/SEK
Balcony: 500 NOK/SEK
Suite: 750 NOK/SEK

6 N and more:
Inside/Outside: 500 NOK/SEK
Balcony: 750 NOK/SEK
Suite: 1.500 NOK/SEK

Booking Period

Until September 30, 2020

Departure / Ship

All sailings departing on January 1, 2021 – December 31, 2021, excluding China.

Category

Offer varies by category and sailing lenght.

Individuals / Groups

Offer applies to new, individual and group bookings with named reported staterooms at today´s price, (not existing group price), during the campaign period.

Booking information

Automatically shown in Espresso.

Terms & Conditions

The offer amount is per stateroom. Combinability: 2021 Kicker Sale can be combined with the Kids Campaign, BOGO60 as well as with NextCruise offers, instant savings, restricted discounts (for example, Seniors, ISOs), Promo Code driven offers, Free Upgrades and Shareholder Benefits. Offers are not combinable with any other offer or promotion, including, but not limited to, Crown & Anchor, Standard Group, Interline, Travel Agent, Friends and Family, Weekly Sales Events, and Net Rates. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking.

Kids Campaign
Updated
Booking period
Until September 30 , 2020
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Kids Campaign
Kids Campaign
Campaign

3rd - 5th person (up to 12 years) in shared stateroom with two adults only pay taxes, fees and service charges.

Booking Period

Until September 30 , 2020

Departure / Ship

Applies to select 4-night or longer Alaska, Bahamas, Bermuda, Canada, Caribbean, CaribNE, Coastal, Europe, Hawaii, Repositioning departing November 1 - December 17, 2020 and January 8, 2021 – May 17, 2021, and September 1 – December 17, 2021, and QN in Alaska May 10 – September 21, 2021. Excludes: 2020 Thanksgiving sailings (Sailings between November 21 - 28, 2020), 2021 President’s Day Sailings (Sailings between February 12 – 15, 2021), and 2021 Spring Break and Easter sailings (Sailings between March 13 – April 4, 2021), 2021 Thanksgiving Sailings (Sailings between November 19 – 26, 2021).

Offer excludes;
Sailings 2020 between: November 21 – 28.
Sailings 2021 between: February 12 – 15, March 13 – April 4 and November 19 – 26

Price code / Fare name

Kids Campaign

Category

All

Individuals / Groups

Offer applies to new, individual FIT bookings and group bookings with named reported staterooms at today´s price, (not existing group price), during the campaign period.

Booking information

Automatically shown in Espresso

Terms & Conditions

Kids Campaign provides free cruise fare for 3rd-5th guests who are 12 years old or younger. The Kids Campaign and 30% Savings + Flash Sales can be combined. Offer is not combinable with any other offer or promotion, including, but not limited to, Standard Group, Interline, Travel Agent, Travel Agent Friends and Family, Weekly Sales Events, and Net Rates. Promo Code driven offers are based on select ships and sail dates and must be applied at time of booking, limit one promo code per booking. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking. Offer is capacity controlled.

60% of 2nd Guest (BOGO60)
Updated
Booking period
Until 30 September, 2020.
Show details
60% of 2nd Guest (BOGO60)
60% of 2nd Guest (BOGO60)
Campaign

Get 60% off cruise fare for 2nd guest in a stateroom. 3rd, 4th and 5th guest in the same stateroom will get 30% off.
The discount will be applied to the cruise fare. Not applicable for taxes, fees or prepaid gratuities or any other add-on.

Booking Period

Until 30 September, 2020.

Departure / Ship

All sailings with Royal Caribbean departing on or after October 31, 2020 (with some exceptions).
The offer excludes Culturally Enrichment Cruises.

Price code / Fare name

BOGO60

Category

All. Savings amount differ between our stateroom categories.

Individuals / Groups

Offer applies to new, individual and group bookings with named reported staterooms at today´s price (not existing group price), during the campaign period.

Booking information

Automatically shown in Espresso

Terms & Conditions

60% off cruise fare for second guest booked in the same stateroom as first full-fare paying guest, and 30% off cruise fare for third guests and higher booked in the same stateroom as the first two qualified guests. No discount on taxes, fees or service charge. Extra savings differ depending on stateroom category and sailing length. The offer can be combined with Flash Sales and Kids Campaign when applicable. Offer is not combinable with any other discount or restricted rates such as, but not limited to: Crown & Anchor, Standard Group, Interline, Travel Agent, Travel Agent Friends and Family and Net Rates. Changes to the booking may result in removal of the offer, always double check with our support team when changing a booking.

ISO - International Sales Offer
Booking period
Space limited.
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ISO - International Sales Offer
ISO - International Sales Offer
Campaign

Reduced prices with price code EMEA ISO on sailings in Europe 2021.

Booking Period

Space limited.

Departure / Ship

Selected departures with Adventure-, Harmony-, Rhapsody- and Odyssey of the Seas in Europe 2021.

Individuals / Groups

FIT only.

Booking information

Available in Espresso.

Terms & Conditions

The offer is space limited and can be removed at any time. The offer can be combined with our Flash Sales, 2021 Kicker Sale and BOGO60 but not with any other offer.

All Included
Booking period
Extended until further notice
Show details
All Included
All Included
Campaign

Upgrade bookings to also include beverage packages at discounted price, save up to 20% by adding the package beforehand compared to onboard purchase price.

Deluxe Beverage package - price per per person, per night:
445 NOK
445 SEK

Refreshment package - price per per person, per night:
150 NOK
150 SEK

Soda package - price per per person, per night:
90 NOK
90 SEK

Booking Period

Extended until further notice

Departure / Ship

All sailings (excluding short sailings from UK). Beverage package can be added to all new and existing reservations.

Category

All

Individuals / Groups

Applies to new, individual bookings and groups (also existing groups) named in the period at today's price.

Booking information

The Beverage packages can only be added manually by Contact Center Call or email Contact Center, stating the reservation number(s), and the beverage package will be added by option code and new booking invoice will be sent out within 24 hours.

Terms & Conditions

Beverage package can be added for all new and existing reservations. Must be at least 10 days prior to sailing. NOTE! All guests in a stateroom MUST purchase a beverage package. All adults of drinking age are required to purchase the Deluxe beverage package, all guests under the legal drinking age are required to purchase the Soda/Refreshment package. Legal drinking age is 21 years for sailings from the US, including San Juan, Hawaii and Dubai. Age limit of 18 years applies to most other parts of the world, including sailings in Europe. Some exceptions do apply. Contact trade support if unsure.

Visit our FAQ page to see what is included in beverage packages.

Agent Offers

Standard Agent Discount
Booking period
Based on availability
Show details
Standard Agent Discount
Standard Agent Discount
Campaign

As an agent you always get 10% off the cruise fare (net price) when you book an agent ticket, any departure date or brand.

Please note that you will not get commission for agent tickets.

Contact our booking department to book:
E-mail: infono@rccl.com

Booking Period

Based on availability

Departure / Ship

All ships on all brands

Category

All